One of the more important points from that article is reiterated in Is Changing My Password Enough? The answer is no. Email Hacked? 7 Things You Need to Do NOW covers the steps you need to take as soon as possible. Your next step is to attempt to recover it. Hotmail (or, these days) is doing exactly the right thing: it’s telling you your password is incorrect because your password is incorrect. The password you’re convinced is correct is no longer the password to your account. Having done so, they also changed the recovery information - like your first dog’s name - associated with your account. Someone guessed or otherwise got your password and then changed it. If your typing is accurate and your user name is correct, the most likely scenario is that your account has been hacked. For example, if you type in the wrong email address as the user name, your correct password will not be the correct password for some other (or non-existent) account. Perhaps type it into Notepad so you can see it, and then copy/paste it into the password field of the site or app.ĬAPS LOCK is your enemy here, and it’s common to hear back from people who are somewhat embarrassed that it was the problem.Īlso, please confirm that you’re typing the username or email address in properly. Please don’t be offended - but take the time to make certain that you’re typing in the password you think you are. Why that is and what to do is covered here: What Are “Less Secure Apps” and Why is My Gmail Not Working? First, the obvious If you’re using a desktop email program like Thunderbird, Microsoft Office’s Outlook, or any of several others to access your Gmail account, it’s possible that they’ll reject the correct password for your Gmail account.
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